Eavesdrop Music - App and Website Data Retention Policy

1. About This Policy

1.1

This policy should be read in conjunction with the Privacy Policy and User Terms. Eavesdrop Limited (we, us, our) will collect and use personal data about you – this policy sets out how we retain and dispose of this data. TheAccount Activation Policy sets out how you can reactivate an account.

1.2

Any capitalised or defined terms which are not expressly defined in this policy shall be as defined in the Privacy Policy or User Terms as applicable.

1.3

In the event of any conflict between policies, the following policies shall take precedence in this order: Data Retention Policy, Account Activation Policy, User Terms and Privacy Policy.

2. Scope Of Policy

2.1

This policy covers all personal and non-personal data that we hold or have control over. This includes physical data and electronic data. In this policy we refer to this information and these records collectively as "data".

2.2

This policy covers data that is held by third parties on our behalf, for example cloud storage providers or offsite records storage.

3. Retention Periods

3.1

Personal data. We will only retain personal data for as long as is necessary for the purposes in accordance with the Privacy Policy. Personal data may not be deleted at the same time as Sounds associated to your personal data.

3.2

Sounds and other non-personal data. Sounds will only be retained for as long as this data is needed for business purposes. Sounds may not be deleted at the same time as personal data relating to Sounds. Once we no longer have a business purpose, Sounds will be deleted; you will not be able to reactivate your account and access associated Sounds at this stage.

4. When We May Permanently Erase Your Personal Data And How You Can Request We Erase Your Personal Data

4.1

You have a right to request that we permanently erase your personal data, if there are valid grounds (such as if you wish to terminate or stop using the Service, App and/or website) then we will erase your personal data in accordance with applicable law.

4.2

If you ask us to permanently erase your personal data then, subject to applicable law, we will:

4.2.1

confirm your request by email (to the email address set up in your account);

4.2.2

set your account to a “pre-deleted” state for 10 days, during this cooling-off period, you will not be able to access your account, but the personal data will still be stored by us, in case there has been an error or for example if you change your mind;

4.2.3

after the cooling-off period, your personal data will be deleted without further notice to you. Usually this will be completed in 90 days. All associated non-personal data (including Sounds) will be deleted in accordance with paragraph 3.2.

You should contact support@eavesdropmusic.com if you want us to delete your personal data and cancel your account. You should contact support@eavesdropmusic.com if you change your mind during the cooling off period, or if you made the request in error or think your account has been hacked for example.

4.3

If we believe you are in breach of our Terms of Use, or any other policies we may stop you using the Service, App and/or website and may permanently erase your account, personal data and all data (including any Sounds) without further notice to you or as otherwise stated in such terms/policies.

4.4

If you have not used your account, the Service, App or website for a long period, we may contact you and give you notice that we intend to close your account. If we close your account, we may delete and permanently erase your account, personal data and all data (including any Sounds) in accordance with the terms of our notice to you.

4.5

We may also give you notice to terminate your account in accordance with the Terms of Use. In this case, we may delete and permanently erase your account, personal data and all data (including any Sounds) in accordance with the terms of our notice to you.

4.6

Where we block or terminate your account, we will only delete your personal data and related data (including Sounds) 90 days after we apply a block to your account or give you notice, or as otherwise stated. If you wish to challenge any block to your account (such as if you think we have blocked your account in error) or termination you should contact support@eavesdropmusic.com within 90 days of our applying a block or giving you notice, setting out in full your reasons.

4.7

Please note we may not notify you of any block to your account. If your account has been blocked - you will notice this on your attempted log in and use of the Service, so we advise you do this on a regular basis.

4.8

Once your personal data and other data has been permanently deleted in accordance with paragraph 4.2 and 4.4 this cannot be reactivated and you will not be able to recover such data including Content (such as Sounds) which you have posted.

5. How Long Will It Take Us To Erase Personal Data?

5.1

If you request that we delete your personal data and/or account or Content, this may take up to 90 days from the end of the cooling off period until the data is erased. This period may be extended if you have raised a valid query to support@eavesdropmusic.com.

5.2

If we have blocked access to your account, we may delete your account and erase all related personal data within 90 days.

6. Special Circumstances

6.1

There may be special circumstances where we are obliged to retain data such as current litigation or contemplated litigation, government investigation, audit, or other event. In these circumstances we may not delete and erase any data despite requests or notifications from you or us blocking your account, until such time as we are satisfied that such data is no longer needed.

7. Where To Go For Advice And Questions

Any questions about this policy should be made to support@eavesdropmusic.com.